April 2015
JFSA update 11th April 2015
Applicants in the Initial Complaint Review & Mediation Scheme.
As you are well aware, Post Office terminated the Scheme’s Working Group on 10th March 2015 without discussion or reference to any of the others involved. One of the consequences of this action was that Post Office removed JFSA’s access to the files housed on the central file repository (Huddle) in order to stop JFSA from being able to offer informed advice to its membership on the relevant case documentation lodged there.
This ability for JFSA and its Advisors to monitor cases and to offer advice and guidance has been a key factor that had been recognized in the Initial Complaint Review & Scheme documentation that you all received at the outset of the Scheme.
However now that JFSA’s access to files on Huddle has been removed and in order for JFSA to continue with its agreed role of monitoring cases and offering advice to Applicants, it is left with two options. JFSA either has to ask each Applicant to send on a copy of their case reports they have been issued, which will add considerable delay, or each Applicant could make a request of Second Sight to send a complete set of all case documentation directly to JFSA (being one of the Applicants Advisors), at the time it releases each report. This will not only speed up matters greatly but also ensure those Applicants who are not using Professional Advisors, are able to obtain some advice from JFSA and its Advisors.
The Initial Complaint Review & Mediation Scheme
Where it is actually up to and what is actually happening, due to the reasons given above, we do not know. It is known that some of the group have received letters from Post Office informing them that that Second Sight are working towards finalisation of Part Two reports and Post Office 'expects' to be able to send them out from mid-April.
As always, we recommend no one should begin to consider how they want to progress their case until they have received and read a copy of the latest Second Sight Part Two report.
Applicants in the Initial Complaint Review & Mediation Scheme.
As you are well aware, Post Office terminated the Scheme’s Working Group on 10th March 2015 without discussion or reference to any of the others involved. One of the consequences of this action was that Post Office removed JFSA’s access to the files housed on the central file repository (Huddle) in order to stop JFSA from being able to offer informed advice to its membership on the relevant case documentation lodged there.
This ability for JFSA and its Advisors to monitor cases and to offer advice and guidance has been a key factor that had been recognized in the Initial Complaint Review & Scheme documentation that you all received at the outset of the Scheme.
However now that JFSA’s access to files on Huddle has been removed and in order for JFSA to continue with its agreed role of monitoring cases and offering advice to Applicants, it is left with two options. JFSA either has to ask each Applicant to send on a copy of their case reports they have been issued, which will add considerable delay, or each Applicant could make a request of Second Sight to send a complete set of all case documentation directly to JFSA (being one of the Applicants Advisors), at the time it releases each report. This will not only speed up matters greatly but also ensure those Applicants who are not using Professional Advisors, are able to obtain some advice from JFSA and its Advisors.
The Initial Complaint Review & Mediation Scheme
Where it is actually up to and what is actually happening, due to the reasons given above, we do not know. It is known that some of the group have received letters from Post Office informing them that that Second Sight are working towards finalisation of Part Two reports and Post Office 'expects' to be able to send them out from mid-April.
As always, we recommend no one should begin to consider how they want to progress their case until they have received and read a copy of the latest Second Sight Part Two report.